Question 1

How does your rug cleaning service work?

Accepted Answer

Our rug cleaning service at Refresh and Revive follows a meticulous process to ensure your rugs are thoroughly cleaned, refreshed, and revitalized.

Here’s how our service works:

1. Pre-Inspection: We begin by inspecting your rug to assess its condition, identify the type of fibres, check for any existing damage, and determine any specific treatment needs. This step helps us choose the most appropriate cleaning method.

2. Dust Removal: Before the wet cleaning process begins, we remove dust and particulate matter from the rug. This is typically done with a high-grade vacuum or a specialised beating process, which ensures that the rug is free from loose dirt and debris that can affect the quality of the cleaning.

3. Pre-Treatment: Depending on the rug’s material and the type of stains present, we apply a pre-treatment solution that helps to break down the stains and prepare them for removal during the cleaning process.

4. Cleaning: We use a method suitable for the rug’s fibres, typically either hot water extraction or dry cleaning. Hot water extraction involves injecting hot water and cleaning solutions into the rug and then extracting them, which cleans deep within the fibres. Dry cleaning is used for more delicate rugs and involves using minimal moisture to prevent damage.

5. Rinse and Extraction: The rug is thoroughly rinsed to remove any residue of the cleaning solution, which prevents re-soiling and helps maintain its texture and colour.

6. Drying: Proper drying is crucial to prevent mould and mildew. We use professional drying techniques, which may include air movers, dehumidifiers, or a controlled drying environment, depending on the rug's specific requirements.

Our rug cleaning process is designed to provide a deep clean while preserving the integrity and extending the life of your rug. We use environmentally friendly and fabric-safe cleaning agents, ensuring the safety of your household and the durability of your rug.

If you have specific concerns or need advice on maintaining your rug after cleaning, we’re here to help and provide ongoing support.

Question 2

Are your cleaning products safe for my children and pets?

Accepted Answer

Yes, at Refresh and Revive, the safety of your children and pets is of utmost importance to us. We use cleaning products that are specifically chosen for their safety and effectiveness.

Our cleaning solutions are:

- Non-toxic: We select products that do not contain harmful chemicals, ensuring they are safe for use around children and pets.

- Eco-friendly: Our cleaning agents are environmentally friendly, which not only protects your family but also helps preserve the environment.

- Biodegradable: This ensures that our cleaning process is gentle on the planet and safe for your home.

We understand the concerns about chemical sensitivities and the potential impact on pet health, which is why we are transparent about the products we use.

Before we commence any cleaning process, we can discuss the specific products we will use, providing complete transparency and peace of mind.

If you have particular concerns about allergies or sensitivities for your pets or family members, please let us know, and we can accommodate your needs accordingly. We're committed to providing a cleaning service that is safe, effective, and tailored to your specific requirements.

Question 3

How long does the rug cleaning process take?

Accepted Answer

The duration of the rug cleaning process can vary depending on several factors, including the size of the rug, its material, the degree of soiling, and the specific cleaning method used.

At Refresh and Revive, here is a general guideline on how long the process might take:

1. Pre-Inspection and Setup: This initial step involves inspecting the rug and setting up the cleaning area, which usually takes about 10 to 15 minutes.

2. Dust Removal: We start with dusting or vacuuming the rug to remove surface dirt and particulates. This stage can take another 10 to 20 minutes depending on the rug's size and the amount of dirt.

3. Pre-Treatment: Applying pre-treatment solutions to address specific stains or high-traffic areas might take an additional 10 to 15 minutes.

4. Cleaning: The actual cleaning process, using either hot water extraction or dry cleaning methods, typically requires about 20 to 60 minutes. The time can vary significantly based on the cleaning method and the rug’s condition.

5. Drying: Drying time is the most variable component, often taking several hours. We use air movers to speed up this process, but it's generally advisable to allow at least 6-8 hours for the rug to fully dry, depending on the ambient conditions and the rug's material.

In total, the entire rug cleaning process from start to finish can take anywhere from a few hours to a full day, particularly when considering drying times.

We strive to complete the cleaning as efficiently as possible while ensuring a thorough and high-quality service.

If you have specific time constraints or need the rug cleaned by a certain time, please let us know in advance, and we will do our best to accommodate your needs. We are committed to delivering a professional and timely rug cleaning service.

Question 4

What do I need to do to prepare for your rug cleaning service?

Accepted Answer

To ensure the rug cleaning process is as efficient and effective as possible, there are a few steps you can take to prepare before our team arrives.

Here’s what you can do:

1. Clear the Area: Please remove any small items, furniture, or personal belongings from the area around the rug. This makes it easier for us to access the rug and ensures nothing gets in the way during the cleaning process.

2. Vacuum the Rug: If possible, give your rug a thorough vacuuming to remove surface dirt and debris. This helps us focus on the deeper cleaning and stain removal during our visit.

3. Identify Problem Areas: If there are specific stains or areas of concern on your rug, point these out to us before we begin. This will help us tailor our treatment to address these issues effectively.

4. Provide Access: Ensure there is clear access to the area where the rug is located. This might involve making sure there is parking available for our equipment and clear pathways in your home or business.

5. Pets and Children: For the safety of your pets and children, and to avoid distractions during the cleaning process, it's a good idea to keep them in another room or a safe area away from the cleaning space.

6. Communicate Special Requirements: If your rug has any special cleaning requirements or if you have specific instructions regarding the use of certain cleaning agents, please inform us in advance so we can prepare accordingly.

By following these simple steps, you can help us provide a more thorough and timely cleaning service. If you have any questions about preparing for our visit or any specific requests, please don't hesitate to contact us. We’re here to help and ensure your rug cleaning experience is smooth and satisfactory.

Question 5

How often should I have my rugs professionally cleaned?

Accepted Answer

The frequency of professional rug cleaning depends on several factors, including the level of foot traffic, the presence of pets or children, and any specific environmental conditions that might affect the rug.

At Refresh and Revive, we generally recommend the following guidelines:

1. High Traffic Areas: Rugs in high-traffic areas such as hallways, living rooms, and kitchens should ideally be cleaned professionally at least once a year. This helps to maintain their appearance and prolong their life by removing ingrained dirt and wear.

2. Moderate Traffic Areas: For rugs in rooms with moderate foot traffic, a professional cleaning every 18 to 24 months should suffice.

3. Low Traffic Areas: Rugs in areas that receive less foot traffic, such as bedrooms or formal dining rooms, can typically be cleaned every two to three years.

4. Special Circumstances: If you have pets, or small children, or if anyone in your household has allergies, you may need to have your rugs cleaned more frequently. Pet dander, spillages from young children, and the need to reduce allergens may necessitate cleaning your rugs every 6 to 12 months.

Regular professional cleaning not only keeps your rugs looking their best but also removes allergens and dirt that can wear down the fibres over time. If you are unsure about the best cleaning schedule for your rugs, feel free to contact us.

We can provide tailored advice based on your specific needs and the type of rugs you have.

Contact Us
07368367960

Rug Cleaning

Restore Your Rug’s Freshness and Elegance